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What services does Mindsense Serenity offer, and how can I contact them for an appointment?Mindsense Serenity is a mental health and wellness clinic located in Columbia, MD. At Mindsense Serenity, we are dedicated to providing comprehensive mental health and psychiatric services to children and adults. Our services include mental health evaluations, psychiatric consultations, medication management and psychotherapy services. Our experienced clinician is committed to assisting you in achieving mental wellness through personalized and compassionate care. To schedule an appointment or learn more about our services, you can reach us at: Address: 5457 Twin Knolls Rd, Suite 300 #N17 Columbia, MD, 21045 Tel: 443-991-0090 Fax: 443-545-7795 Website: https://www.mindsenseserenity.com/ Book with us: Book Online We look forward to supporting your mental health journey.
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What are your hours of operationHours of Operation Mon-Fri: 9am - 6pm​​ Saturday: 9am-12pm (Virtual Only) Sunday: Closed No Walk-Ins Same day appointments may be available: Book Online
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What kinds of mental health services do you provide?Mindsense Serenity is dedicated to providing a comprehensive range of psychiatric mental health services tailored to meet the needs of children and adults. Services: Clinical consultations, mental health evaluations, psychiatric assessments/evaluations, diagnostic assessments, medication management, pharmacogenetic testing (Genesight) and psychotherapy.
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Do you provide in-person or virtual appointments?We offer in-person (clinic) and Telehealth (virtual/online) appointments. No Walk-Ins. Initial Appointments: Initial appointments may be conducted virtually or in-person based on selection and approval. Follow-Up Appointments: Once care has been established, patients may choose to Book Online between in-person or virtual follow-up appointments based on their preference and clinical needs. Thank you for your understanding and cooperation as we strive to provide accessible, flexible, and quality care.
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How can I make an appointment with a provider or team member?There are several options available to make an appointment. You may request an appointment with us- call us, email us, use the contact form to connect with us or Book Online . Established patients may access the Patient Portal to connect with us.
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What should I expect during my first appointment at Mindsense Serenity?During your first appointment at Mindsense Serenity, your provider will conduct a comprehensive initial evaluation to assess your needs and provide personalized recommendations for achieving optimal mental wellness. This evaluation is designed to help your provider understand your mental health history, current symptoms, and any other relevant factors affecting your wellbeing. You will have ample opportunity to discuss any additional concerns and goals you may have, and your provider will be available to answer any questions you have about your mental health, treatment plan and the recommended course of action. This initial session aims to establish a collaborative treatment plan tailored to your specific situation, ensuring that you receive the most effective care possible.
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I have my insurance information, where do I submit it?You may use the contact form or book online button to contact us and we will send you a secure link to provide your insurance information. You will need to upload required documents into your secured client portal or link provided.
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Can my provider prescribe medications?Yes, your provider is a board certified nurse practitioner who specializes in assessing, diagnosing, and developing a treatment plan that may include prescribing a medication.
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How do I contact my provider if I have a question?Once you become an established patient, you may use the Client Portal to contact your provider.
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What if I need to cancel or reschedule my appointment?We understand that life can be unpredictable, and we strive to be as flexible as possible with our clients. If you need to cancel or reschedule your appointment, please let us know as soon as possible so we can accommodate your needs. Per our cancellation policy, if you need to cancel or reschedule your appointment, we request that you notify us at least 24 hours in advance of your scheduled appointment time. You can do this by calling our office at 443-991-0090 or sending an email to ( info@minsenseserenity.com ). If you fail to provide us with 24 hours’ notice or urgent notification, you will be subject to a cancellation fee of $75.
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What if I don't show up to my appointment?If you fail to show up for your scheduled appointment without prior notice, you will be subject to a no-show fee of $75.
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Do you accept insurance?We accept a wide range of insurance plans for our services. If your insurance provider is not in-network, we may still be able to work with you on an out-of-network basis. In such cases, payments will be due at the time of service, and we will provide you with an invoice or superbill to file for reimbursement with your insurance provider.
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What type of insurance do you accept?Insurance Plans Accepted: Aetna, Carefirst, BlueCross BlueShield (BCBS), Cigna , United Healthcare (UHC), Medicaid, Medicare and Humana Tricare East. Maryland Medicaid Insurances accepted include: -Aetna Better Health -Carefirst BlueCross/Blueshield Community Health Plan Maryland -Jai Medical Systems -Kaiser Permanente -Maryland Physicians Care -Medstar Family Choice -Priority Partners -United Healthcare Community -Wellpoint Maryland Please contact us if you do not see your insurance listed.
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What if I don't have insurance?Acceptable payment options include Visa, American Express, Discover and MasterCard. You may contact us to provide you with a "Fee Schedule Form" or "Good Faith Estimate"prior to any services provided. Payments are due at time of service.
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