Q: Do you provide in-person or virtual appointments ?

We offer Virtual (Telehealth/online) and Clinic (In-person) appointments. No Walk-Ins. Initial Appointments: Initial appointments may be conducted Virtually or In-person based on booking selection and approval. Follow-Up Appointments/Medication Management: Once care has been established, patients may choose to book online between In-person or Virtual follow-up appointments . Booking Links: (Click below) New Patients: Book Online (https://mindsenseserenity.clientsecure.me/request/service) Current Patients: Patient Portal (https://mindsenseserenity.clientsecure.me/sign-in) Thank you for your understanding and cooperation as we strive to provide accessible, flexible, and quality care.

Q: How can I make an appointment with a provider ?

There are several options available to make an appointment. Booking Links: (Click below) New Patients: Book Online (https://mindsenseserenity.clientsecure.me/request/service) Current/Established Patients: Patient Portal (https://mindsenseserenity.clientsecure.me/sign-in) Other options include by phone (443-991-0090), by email (info@mindsenseserenity.com) ((info@mindsenseserenity.com)), or by using the contact form on our website to connect with us. Established patients may access their Patient Portal (https://mindsenseserenity.clientsecure.me/sign-in)to connect with Mindsense Serenity or their provider.

Q: What type of insurance do you accept?

We accept a wide range of insurance plans for our services. If your insurance provider is not in-network, we may still be able to work with you on an out-of-network basis. In such cases, payments will be due at the time of service, and we will provide you with an invoice or superbill to file for reimbursement with your insurance provider. Insurance Plans Accepted: Aetna, Carefirst, BlueCross BlueShield (BCBS), Cigna , Johns Hopkins Health Plans, Humana Tricare-East, Optum United Healthcare (UHC), Medicare and Medicaid of Maryland. Maryland Medicaid Plans accepted include: -Aetna Better Health -Carefirst BlueCross/Blueshield Community Health Plan Maryland -Jai Medical Systems -Kaiser Permanente -Maryland Physicians Care -Medstar Family Choice -Priority Partners -United Healthcare Community -Wellpoint Maryland *Please contact us if you do not see your insurance listed or are unsure about your coverage.

Q: What if I don't have insurance?

Acceptable payment options include Visa, American Express, Discover and MasterCard. You may contact us to provide you with a "Fee Schedule Form" or "Good Faith Estimate"prior to any services provided. Payments are due at time of service.

Q: What should I expect during my first appointment at Mindsense Serenity LLC ?

During your first appointment at Mindsense Serenity LLC , your provider will conduct a comprehensive initial evaluation to assess your needs and provide personalized recommendations for achieving optimal mental wellness. This evaluation is designed to help your provider understand your mental health history, current symptoms, and any other relevant factors affecting your wellbeing. You will have ample opportunity to discuss any additional concerns and goals you may have, and your provider will be available to answer any questions you have about your mental health, treatment plan and the recommended course of action. This initial session aims to establish a collaborative treatment plan tailored to your specific situation, ensuring that you receive the most effective care possible.

Q: I have my insurance information, where do I submit it?

Once you book an appointment online, our team will review and confirm your appointment. You’ll then receive a secure access link via email and phone, allowing you to complete your intake forms and upload any required documents for insurance verification. You may also submit any available documents during your appointment request process. *Please submit required documentation 24hrs prior to your appointment to avoid any cancellations.

Q: Can my provider prescribe medications?

Yes, your provider is a board certified nurse practitioner who specializes in assessing, diagnosing, and developing a treatment plan that may include prescribing a medication.

Question 1

What services does Mindsense Serenity LLC offer, and how can I contact them for an appointment?

Accepted Answer

Clinical Division: (Mindsense Serenity LLC )
Mindsense Serenity LLC  is a mental health practice  located in Columbia, MD. 
At Mindsense Serenity, we are dedicated to providing individualized compassionate psychiatric clinical care to children and adults. 
Our services include mental health evaluations, psychiatric consultations, medication management and supportive therapy services for individuals of all ages.

To book an appointment, connect with us or learn more about our services, you can reach us at:
Address:
5457 Twin Knolls Rd,
Suite 300, #N17
Columbia, MD, 21045

Tel: 443-991-0090
Fax: 443-545-7795
Website: https://www.mindsenseserenity.com
(https://www.mindsenseserenity.com/)

Question 2

What are your hours of operation

Accepted Answer

Hours of Operation
Mon-Fri:(https://www.mindsenseserenity.com/booking-calendar)  9a(https://www.mindsenseserenity.com/booking-calendar)m - 6p(https://www.mindsenseserenity.com/booking-calendar)m (https://www.mindsenseserenity.com/booking-calendar)(Clinic or Virtual) by appointment Only
Weekends (Sat/Sun/After Hours): *On Demand Virtual Only
No Walk-Ins

Call Us directly @443-991-0090

*On Demand Appointments are offered Virtual Only: Based on Prior Approval

Question 3

What kinds of mental health or clinical services do you provide?

Accepted Answer

Mindsense Serenity LLC is a mental health practice  located in Columbia, MD. 
We are dedicated to providing individualized compassionate psychiatric care to children and adults.

Our services
Mental health/Psychiatric Evaluations
Child and Adolescent Psychiatry
 Adult Psychiatry
Medication Management 
Psychotherapy (Individual -Supportive Therapy) *Adjunct

Servicing Age Group: 
Children (<13), 
Teenagers (13-17)
Young Adults (18-24)
Adults (25-64)
*Please note: Individual Therapy services provided (at this time) are in combination with medication management and not a standalone services.
 **External Therapy referrals available to established patients**

Question 4

Do you provide in-person or virtual appointments ?

Accepted Answer

We offer Virtual (Telehealth/online) and Clinic (In-person) appointments. 
No Walk-Ins.

Initial Appointments:
Initial appointments may be conducted Virtually or In-person based on booking selection and approval.

Follow-Up Appointments/Medication Management:
Once care has been established, patients may choose to book online between
In-person or Virtual follow-up appointments .

Booking Links: (Click below)
New Patients: Book Online (https://mindsenseserenity.clientsecure.me/request/service)
Current Patients: Patient Portal  (https://mindsenseserenity.clientsecure.me/sign-in)

Thank you for your understanding and cooperation as we strive to provide accessible, flexible, and quality care.

Question 5

How can I make an appointment with a provider ?

Accepted Answer

There are several options available to make an appointment. 
Booking Links: (Click below)
New Patients: Book Online (https://mindsenseserenity.clientsecure.me/request/service)
Current/Established Patients: Patient Portal  (https://mindsenseserenity.clientsecure.me/sign-in)

Other options include by phone (443-991-0090), by email (info@mindsenseserenity.com) ((info@mindsenseserenity.com)), or by using the contact form on our website to connect with us. 
Established patients may access their Patient Portal (https://mindsenseserenity.clientsecure.me/sign-in)to connect with Mindsense Serenity or their provider.

Question 6

What type of insurance do you accept?

Accepted Answer

We accept a wide range of insurance plans for our services. If your insurance provider is not in-network, we may still be able to work with you on an out-of-network basis. In such cases, payments will be due at the time of service, and we will provide you with an invoice or superbill to file for reimbursement with your insurance provider.

Insurance Plans Accepted: Aetna, Carefirst, BlueCross BlueShield (BCBS), Cigna , Johns Hopkins Health Plans, Humana Tricare-East, Optum United Healthcare (UHC), Medicare and Medicaid of Maryland.
Maryland Medicaid Plans accepted include:
-Aetna Better Health
-Carefirst BlueCross/Blueshield Community Health Plan Maryland
-Jai Medical Systems
-Kaiser Permanente
-Maryland Physicians Care
-Medstar Family Choice
-Priority Partners
-United Healthcare Community
-Wellpoint Maryland
*Please contact us if you do not see your insurance listed or are unsure about your coverage.

Question 7

What if I don't have insurance?

Accepted Answer

Acceptable payment options include Visa, American Express, Discover and MasterCard. You may contact us to provide you with a "Fee Schedule Form" or "Good Faith Estimate"prior to any services provided. Payments are due at time of service.

Question 8

What should I expect during my first appointment at Mindsense Serenity LLC ?

Accepted Answer

During your first appointment at Mindsense Serenity LLC , your provider will conduct a comprehensive initial evaluation to assess your needs and provide personalized recommendations for achieving optimal mental wellness. 
This evaluation is designed to help your provider understand your mental health history, current symptoms, and any other relevant factors affecting your wellbeing.

You will have ample opportunity to discuss any additional concerns and goals you may have, and your provider will be available to answer any questions you have about your mental health, treatment plan and the recommended course of action.

This initial session aims to establish a collaborative treatment plan tailored to your specific situation, ensuring that you receive the most effective care possible.

Question 9

I have my insurance information, where do I submit it?

Accepted Answer

Once you book an appointment online, our team will review and confirm your appointment. You’ll then receive a secure access link via email and phone, allowing you to complete your intake forms and upload any required documents for insurance verification. You may also submit any available documents during your appointment request process. 
*Please submit required documentation 24hrs prior to your appointment to avoid any cancellations.

Question 10

Can my provider prescribe medications?

Accepted Answer

Yes, your provider is a board certified nurse practitioner who specializes in assessing, diagnosing, and developing a treatment plan that may include prescribing a medication.

Question 11

How do I contact my provider if I have a question?

Accepted Answer

Once you become an established patient, you may use the Client Portal to contact your provider.

Question 12

What if I need to cancel or reschedule my appointment?

Accepted Answer

We understand that life can be unpredictable, and we strive to be as flexible as possible with our clients. If you need to cancel or reschedule your appointment, please let us know as soon as possible so we can accommodate your needs. Per our cancellation policy, if you need to cancel or reschedule your appointment, we request that you notify us at least 24 hours in advance of your scheduled appointment time. You can do this by calling our office at 443-991-0090 (tel:443-991-0090)or sending an email to ( info@minsenseserenity.com (mailto:info@mindsenseserenity.com)). If you fail to provide us with 24 hours’ notice or urgent notification, you will be subject to a cancellation fee of $75.

Question 13

Services we do not provide

Accepted Answer

Currently, Mindsense Serenity does not provide outpatient services for: 
 • One -time psychiatric evaluation related to court/probation/arrests or employment
 • Evaluations related Convicted sexual offenses