FAQs
Frequently Asked Questions
At Mindsense Serenity LLC , we value transparency and open communication with our clients. We understand that you may have questions about our services and how we can help you. Here are some of the ten most common questions we receive:
1. Why Mindsense Serenity?
Mindsense Serenity LLC is a nurse practitioner led mental health service provider. The focus of our clinic is on providing mental health services such as psychiatric consultations, comprehensive evaluations, medication management, psychiatric care, genetic psychotropic testing, supportive therapy and wellness care . We are dedicated to empowering individuals to achieve mental wellness and to cultivate a greater sense of serenity and balance through their everyday mental health struggles.
What kinds of mental health services do you provide?
We provide a wide range of mental health services such as psychiatric consultations, diagnostic assessments, comprehensive evaluations, medication and prescription management, psychiatric treatment , genetic psychotropic testing, and adjunct supportive therapy services for children 13+, adults, and seniors.
2. Do you provide In-Person or Online Appointments?
We currently offer Online (Virtual-Telehealth ) and In-person (Clinic) services by appointment only. Explore our "Services" tab to find out more.
3. Do You Prescribe Medications?​
Yes, your provider at Mindsense Serenity is a board-certified psychiatric mental health nurse practitioner who specializes in prescribing psychotropic medications to treat mental health disorders. Explore our "Treatment" tab to find out more.
4. How can I make an appointment with one of your providers?
There are several options available to make an appointment. You may call, book an appointment on our website, use the contact form or patient portal to connect with us. Returning patients, please use the Patient Portal.
This tab is used to book an appointment with a clinical team member. Click on the tab >through our secured link, you can review our calendar availabilities to book your appointment . Once your booking request/appointment has been received, it will be reviewed and approved. We may contact you for additional information prior to approving your appointment. Please indicate which mode of communication is best to contact you. Once your appointment has been approved, your intake paperwork will be made available to you by email, text and your patient portal. Through the secured patient portal you can upload your insurance information and complete intake paperwork.
Please note : Your intake paperwork must be completed 24 hrs prior to your initial appointment to enable insurance verification.
5. What should I expect during my first appointment?
During your first appointment, your provider will conduct an initial evaluation to assess your needs , and provide personalized recommendations for achieving optimal mental wellness. You will have the opportunity to discuss any additional concerns and goals with your provider and ask questions about your mental health, recommendations or treatment approach. Whether you’re struggling with anxiety, depression, or simply seeking balance in your life, we’re here to support you every step of the way.
6. What if I need to cancel or reschedule my appointment?
We understand that life can be unpredictable, and we strive to be as flexible as possible with our clients. If you need to cancel or reschedule your appointment, please let us know as soon as possible so we can accommodate your needs. Per our cancellation policy, if you need to cancel or reschedule your appointment, we request that you notify us at least 24 hours in advance of your scheduled appointment time. You can do this by calling our office at 443-991-0090 or sending an email to ( info@minsenseserenity.com ). If you fail to provide us with 24 hours’ notice or urgent notification, you will be subject to a cancellation fee of $75.
7.What if I don't show up to my appointment?
If you fail to show up for your scheduled appointment without prior notice, you will be subject to a no-show fee of $75.
8. Do you accept insurance?
We currently accept many insurance plans for our services. If you have a different insurance provider, we may be able to work with you on an out-of-network basis.
9. What Insurances do you accept?
Insurance Plans Accepted: Aetna, Carefirst BlueCross BlueShield (BCBS), Cigna , United Healthcare (UHC) , Humana Tricare East, Maryland Medicaid & Medicare Part B
Maryland Medicaid Plans Accepted: Aetna Better Health, Amerigroup Community Care, , Kaiser Permanente, Maryland Physicians Care, Priority Partners, Optum United Healthcare, Carefirst Community Plan.
10. What if I don't have insurance?
We offer flexible and affordable payment options. Please ask us about our fee schedules for out of pocket cost services. Acceptable payment options include American Express, Discover, MasterCard, Visa, Stripe, FSA, Apple Pay & Google Pay.
