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Frequently Asked Questions

At Mindsense Serenity LLC , we value transparency and open communication with our clients. We understand that you may have questions about our services and how we can help you. Here are some of the ten most common questions we receive:

1. Why Mindsense Serenity?

Mindsense Serenity LLC  is a nurse practitioner-led mental health clinic. 

What kinds of mental health services do you provide?

Our clinic provides a wide range of psychiatric mental health services such as consultations, evaluations, diagnostic assessments, medication  management, and supportive therapy to children and adults.

2. Do you provide In-Person or Online Appointments?
We currently offer Online (Virtual-Telehealth ) and In-person (Clinic) services by appointment  

3. Do You Prescribe Medications?

Yes, your provider at Mindsense Serenity is a board-certified psychiatric mental health nurse practitioner who specializes in assessing, diagnosing and prescribing medications to treat mental health disorders.

4. How can I make an appointment with one of your providers?

There are several options available to make an appointment. You may call us, book an appointment on our website, use the contact form or patient portal to connect with us. Returning patients, please use the Patient Portal

*Book Appointment Tab and Intake Process:

This tab is used to book an appointment with our practitioner: Laurette Abunaw PMHNP-BC.

Click on the tab then through our secured link, you can review our calendar availabilities to book your appointment . Once your booking/appointment request has been received, it will be reviewed and approved.

We may contact you for additional information prior to approving your appointment. Please indicate which mode of communication is best to contact you.

Once your appointment has been approved, your intake paperwork will be made available to you through a secured link by email, text and your patient portal. Through the secured patient portal you can upload your insurance and identification information, complete intake paperwork and communicate with your provider. 

Please  note : Your intake paperwork must be completed 24 hours prior to your initial appointment to enable insurance verification.

5. What should I expect during my first appointment?

During your first appointment, your provider will conduct a comprehensive initial evaluation to assess your needs , and provide personalized recommendations for achieving optimal mental wellness. You will have the opportunity to discuss any additional concerns and goals with your provider and ask questions about your mental health, recommendations or treatment approaches. Whether you’re struggling with anxiety, depression, stress, grief or simply seeking balance in your life, we’re here to support you every step of the way.

6. What if I need to cancel or reschedule my appointment?

We understand that life can be unpredictable, and we strive to be as flexible as possible with our clients. If you need to cancel or reschedule your appointment, please let us know as soon as possible so we can accommodate your needs. Per our cancellation policy, if you need to cancel or reschedule your appointment, we request that you notify us at least 24 hours in advance of your scheduled appointment time. You can do this by calling our office at 443-991-0090 or sending an email to ( ). If you fail to provide us with 24 hours’ notice or urgent notification, you will be subject to a cancellation fee of $75.

7.What if I don't show up to my appointment?
If you fail to show up for your scheduled appointment without prior notice, you will be subject to a no-show fee of $75.

8. Do you accept insurance?

We accept a wide range of insurance plans for our services. If your insurance provider is not in-network, we may still be able to work with you on an out-of-network basis. In such cases, payments will be due at the time of service, and we will provide you with an invoice or superbill to file for reimbursement with your insurance provider.

9. What Insurances do you accept?
Insurance Plans Accepted: Aetna, Carefirst BlueCross BlueShield (BCBS), Cigna ,  United Healthcare (UHC) , Optum (OBH), Maryland Medicaid 
& Medicare Part B.

Maryland Medicaid Plans Accepted: Aetna Better Health, Amerigroup Community Care, Kaiser Permanente, Maryland Physicians Care, Priority Partners, Optum United Healthcare, Carefirst Community Plan.

10. What if I don't have insurance?

For the purposes of transparency, our "out of pocket/self pay" service rates are indicated on the fee schedule form- found in your intake paperwork. You may contact us for flexible payment options. Acceptable payment options include American Express, Discover, MasterCard, Visa, Stripe, FSA, Apple Pay  & Google Pay. Payments are due at time of service. 

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