POLICIES

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PRIVACY POLICY:

Notice of Privacy Practices (HIPAA)​

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Professional Conduct:

All interactions between patients and providers are expected to reflect mutual respect, dignity, and courtesy, fostering a safe and welcoming professional environment.

Appointments & Cancellations:

• Notice Requirement: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows are subject to a $75 fee.

• Late Arrivals: May result in reduced session time.

• Returned Checks: Incur a $30 service charge.

Session Length:

1. Initial Psychiatric Evaluation: 60 minutes

2. Follow-up/Medication Management: 30 minutes​

3. Evaluation for Psychogenetic testing (Genesight): 60 minutes

Communication:

• Use the secure Patient Portal for patient-provider communications.

• Do not leave sensitive information on voicemail.

• ​You can text Mindsense Serenity LLC at 443-991-0090 for information regarding our services.

• By texting Mindsense Serenity LLC at 443-991-0090, you agree to receive conversations and messages from Mindsense Serenity LLC. 

• SMS consent is not shared with third parties

• Phone sessions are permitted under special circumstances; video sessions are preferred.

• In an emergency, dial 911 or go to the nearest emergency room.​​

Payment Policy and Non-Payment Protocol

Timely payment for services is essential to ensure uninterrupted care. Failure to pay by the due date may result in the cancellation of future appointments.​​​

Please note that this summary is not exhaustive.

• The information on this page offers a brief overview of some of our general practice and privacy policies for public viewing.

• Full policy details including specific clinical, administrative, and confidentiality guidelines are available only to established patients of the practice.

• Once you become a patient, you will receive access to the complete practice policy through our patient portal or during your intake process.​​​​​

​If you have questions or need clarification prior to your appointment, feel free to contact our office.

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