POLICIES
​​
​​​​​
​
PRIVACY POLICY:
Notice of Privacy Practices (HIPAA)​
​
Professional Conduct:
All interactions between patients and providers are expected to reflect mutual respect, dignity, and courtesy, fostering a safe and welcoming professional environment.
Appointments & Cancellations:
-
Notice Requirement: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows are subject to a $75 fee.
-
Late Arrivals: May result in reduced session time.
-
Returned Checks: Incur a $30 service charge.
Session Length:
-
Initial Psychiatric Evaluation: 60 minutes
-
Follow-up/Medication Management: 30 minutes​
-
Evaluation for genetic testing: 60 minutes
Communication:
-
Use the secure Patient Portal for patient-provider communications.
-
Do not leave sensitive information on voicemail.
-
​You can text Mindsense Serenity LLC at 443-991-0090 for information regarding our services.
-
By texting Mindsense Serenity LLC at 443-991-0090, you agree to receive Conversations and messages from Mindsense Serenity LLC.
-
SMS consent is not shared with third parties
-
Learn more about SMS terms and conditions here: https://www.mindsenseserenity.com/sms-terms
-
Phone sessions are permitted under special circumstances; video sessions are preferred.
-
In an emergency, dial 911 or go to the nearest emergency room.​​
Payment Policy and Non-Payment Protocol
Timely payment for services is essential to ensure uninterrupted care. Failure to pay by the due date may result in the cancellation of future appointments.​​​
Please note that this summary is not exhaustive.
-
The information on this page offers a brief overview of some of our general practice and privacy policies for public viewing.
-
Full policy details including specific clinical, administrative, and confidentiality guidelines are available only to established patients of the practice.
-
Once you become a patient, you will receive access to the complete practice policy through our patient portal or during your intake process.​​​​​
​If you have questions or need clarification prior to your appointment, feel free to contact our office.
​